Facebook Lets Its 750 Million Users Video Chat, but Not in Groups

Video talk: Facebook users have to install a plugin to use the video chat feature.
Credit: Facebook

Mark Zuckerberg dismissed obvious comparisons with the video service included in Google's new social network.

Wednesday, July 6, 2011By Robert D. Hof

Facebook has revamped its popular chat feature by adding free video calling that can be launched inside the social network's website. What was most striking about the launch event, held in Palo Alto, was how much CEO Mark Zuckerberg tried to distance his company from those seeking to slow its momentum, Google in particular.

The video-calling service is provided in partnership with Skype, which recently agreed to be sold to Microsoft, a Facebook partner and investor. Skype already provides Internet phone and video services, but users need to install a sizable program, and can only make video calls to other Skype members. With the new service, Facebook members can click on a "call" button on a friend's profile page or in a chat window and connect, after installing a small software plug-in.

"It's a total natural for them," says Greg Sterling, founding principal of market research company Sterling Market Intelligence. "A lot of people will use it."

At the same time, the launch, which included a new group text chat feature and an easy-to-access chat buddy list, appears to expose Facebook's increasing trepidation about Google. Last week, the search giant introduced a preliminary version of its Google+ social network. The new service, yet to be rolled out widely, has garnered considerable positive reaction from early users, though it remains to be seen whether it will take off once it's released more widely. "Now it really looks like Facebook is nervous about Google," says Danny Sullivan, editor in chief of the website Search Engine Land.

Among Google+'s features, in particular, is a group video chat service called Hangouts. Facebook's Skype service is strictly one-to-one calling, which Skype CEO Tony Bates implied make up the vast majority of video calls. But group video calls are also something Skype charges money for, and Zuckerberg brushed away questions on when group video chat might come to Facebook.

One-to-one video calls fit more neatly with Facebook's emphasis on providing ways for people to connect with real-world friends. Other social services such as Twitter and Google+, allow for less personal relationships. "Google's design approach emphasizes loose connections, while Facebook emphasizes closer, more intimate connections," says Ray Valdes, a research director with Gartner Research.

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